Easy & Secure
3 Simple Steps
1. Pack Your Media
Pack your photos with the secure shipping box we will send to your home. A prepaid shipping label is also included. Then either schedule a pickup directly from your home, or drop off the package at the local USPS office.
2. Expertly Digitized
Our project manager will work with you throughout the process to ensure all your media is digitized individually by hand at the highest possible quality, ensuring you only have to digitize once and enjoy forver. You can also contact them with any special requests.
3. Enjoy & Share
Before your media even arrives back at your home, the digital files will be able to view on the cloud. A USB thumb drive or DVD disc set is also included so that you can enjoy your memories anytime, anywhere, and anyhow.
The Trust Of Over 10,000 Families
We're different because we truly care
0 Years
of Amazing Experience
0 Million+
Memories Preserved
0
Happy Customers
Because We Care
Frequently Asked Questions
Got questions? We’ve got answers! Browse our FAQ or reach out to us anytime by email, phone, or social media. We’re here to help make your journey smooth sailing
We have designed our process to be as simple and safe as possible. Here is how it works in 4 easy steps:
- Order Your Kit: Select the size that fits your photo collection (check out our All-in-One Digitization Kit or Express Scanning Kit).
- Pack Your Memories: We send you a sturdy, crush-proof box with a prepaid return shipping label. Simply fill it with your photos or film.
- Ship It Back: Drop the sealed box off at the shipping carrier. We track it every step of the way to our facility.
- Relive the Moments: Our team professionally digitizes your items by hand. We then ship your original media back to you, along with your new digital files (available via cloud download or USB/DVD).
You have one full year from the date of purchase to send in your kit. Take your time to gather and organize your memories!
If it has been more than one year:
Your order has technically expired, but you can still use your kit. Please contact us to pay a small fee to reactivate your shipping label, and we will get you back on track.
Turnaround times depend on which service level you choose. Here are our estimates (including shipping time):
- All-in-One Digitization Kits: Approximately 6 to 8 weeks.
- Express Scanning Kits: Approximately 3 to 4 weeks.
- Need it faster? We offer Priority Service (72-hour turnaround with UPS 2nd Day Air) and Rush Service (24-hour turnaround with UPS Next Day Air). Please note our Priority and Rush Services only support scanned printed photos.
Good news: You don’t have to wait for the mailman to see your memories! You will be able to view and download your photos via our cloud service as soon as the scanning is complete, even before your original items arrive back at your door.
How do I estimate how many photos I have?
Please do not count them one by one! That takes forever. Instead, use these simple "Rules of Thumb" to get a quick estimate:
- The "Inch" Rule: Stack your photos up. 1 inch of photos is approximately 100 photos.
- The "Shoebox" Rule: A standard shoebox usually holds about 1,000 photos.
Have a mix of photos, tapes, and slides?
It can be tricky to figure out which kit covers a mix of different formats. Use our Package Calculator to plug in your estimates and see exactly which size kit is right for you.
Don't worry—you don't need to count every single photo perfectly!
If you send in more items than your kit includes, we will still digitize everything for you.
How pricing works for extras:
If you’re in between two package sizes, you can simply purchase the smaller size. This ensures nothing is wasted.
Any extra items will be billed at the same per-unit rate as the package you purchased.
We will email you an invoice for the difference, which you can easily pay online before we ship your completed order back to you.
Yes! While every kit includes one free USB Drive or DVD Set of your choice, you can easily purchase extra copies for family members.
- Pricing: Additional USBs or DVD Disc Sets are just $24.99 each.
- Great for Sharing: These make perfect gifts for siblings or children so everyone can have their own copy of the family archive. You can add these to your order during checkout.
Frequently Asked Questions
Got questions? We’ve got answers! Browse our FAQ or reach out to us anytime by email, phone, or social media. We’re here to help make your journey smooth sailing
Phone Number
1-888-298-2239Address
Connecticut: 157 Church St, Suite 1900, New Haven, CT 06510
California: 2108 N St, Suite 13781, Sacramento, CA 95816
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